Voice: 800-474-5058 or 410-833-3428 Fax: 410.833.four939 email: Please use the "Leave a message" icon. Home Page: http://www.ReferencePointSoftware.com Snail Mail: Reference Point Software LLC P. O. Box 270 Glyndon MD 21071 Our online store is run by Yahoo!Store. They go to great lengths to insure that your credit card info remains secure! We charge 5% tax for Maryland residents. We also charge tax to Indiana residents. We will ship your order within 1-3 days. First Class mail takes about 3-7 days to deliver. Priority Mail takes 2-3 days. Express Mail takes 1-2 days. International Priority Mail - We have no idea but our customers are satisfied. If you belong to an organization that qualifies for a discount you can request a discount on the comment section of the order form. Please enter your membership ID number in the comment. At the current time we only give discounts to NSNA members. We do not sell or otherwise disclose information about our customers to anyone outside of our company. Click here for download instructions